Returns and Exchanges:
Can I return or exchange purchases?
Yes, you can return or exchange items within 30 days of the purchase date.
Do I need to keep the receipt?
Yes, the original receipt is required to return or exchange products.
Can I return or exchange products at any branch?
Yes, you can do so at any of our branches.
What if the product has a manufacturing defect?
It will be replaced immediately with the same product, and delivery charges will be waived.
Can I return or exchange products purchased with coupons or discount codes?
No, products purchased using coupons or discount codes are not eligible for returns or exchanges.
Shipping and Delivery:
How long does delivery take within Saudi Arabia?
In Riyadh, delivery takes 24 to 48 hours. In other areas, delivery takes 1 to 4 days.
What are the shipping fees within Saudi Arabia?
Shipping fees range from 20 to 30 SAR, depending on the region.
How long does delivery take outside Saudi Arabia?
Delivery outside Saudi Arabia takes 3 to 10 days.
What are the shipping fees for international orders?
Shipping fees range from 40 to 150 SAR, depending on the region.
Are there customs fees on international orders?
Yes, some countries may apply customs fees, which are determined according to the receiving country's policies.
Warranty:
When can I return a product?
You can return the product as long as it is within 30 days of receiving the order.
In what cases can I return a product?
You can return the product if it is damaged, if you received an extra or incorrect product, or if the order is missing one or more items.
Will I bear the return costs?
No, we cover all return costs for the mentioned cases.
Using Discount Coupons:
Can discount coupons be applied with special offers?
No, they cannot be combined with special offers.
Can digital gift cards be applied with special offers?
No, they cannot be combined with special offers.
How can I find the coupon's minimum purchase conditions?
You can check the coupon conditions by entering it in the discount coupon field.
